Personal Medicine Enquiries & International Delivery
Need a medicine for personal use? Start with your destination.
Cureiva Healthcare accepts personal medicine enquiries from international patients. Tell us the medicine, strength and country, and we will review availability together with the prescription and import requirements relevant to your destination.
How a personal medicine enquiry works
A clear four-step process, adapted to the personal-import requirements of your destination country.
Tell us what you need
Send the medicine name, strength, quantity and your destination country.
We check destination requirements
Our team reviews the medicine category, typical personal-use quantity and known documentation requirements.
Provide documents if required
A prescription, medical letter or identity documentation may be requested only where relevant to the destination or medicine.
Confirm supply & dispatch
If the enquiry is viable, we confirm availability, commercial details and the appropriate shipment route.
Common destination examples
These are practical summaries for frequently requested markets. They are not blanket permissions to import every medicine, and postal/courier rules can differ from medicines carried by a traveller.
Malaysia
Malaysian medicine import rules distinguish medicines carried in personal luggage from international parcels. Postal imports of unregistered medicines may require an exemption from the Ministry of Health’s Pharmacy Enforcement Division.
Australia
The TGA Personal Importation Scheme generally permits up to a three-month supply per import when the scheme conditions are met. Prescription-only medicines generally require an Australian prescription or written authority.
New Zealand
Prescription medicine imports can be allowed for personal use with a reasonable excuse, commonly involving authorisation by a New Zealand prescriber. Controlled drugs have tighter rules.
Japan
For many prescription medicines, up to a one-month supply may be imported without an Import Confirmation. Larger quantities can require advance confirmation and restricted medicines have separate rules.
Switzerland
Swissmedic generally permits private individuals to import up to one month’s supply for their own use. Narcotics and certain other products have additional restrictions.
United States
FDA personal importation is discretionary rather than an automatic right. In limited circumstances, the FDA describes personal-import quantities of up to about 90 days, subject to multiple conditions.
Canada
Canadian residents generally cannot routinely import prescription drugs for personal use. Visitor and other specified exceptions differ, so each enquiry needs individual review.
United Kingdom
Rules differ between travelling with medicines and having medicines sent internationally. Controlled drugs and prescription status can create additional requirements, so postal enquiries are reviewed case by case.
Singapore
Personal medication for up to three months can be allowed in qualifying circumstances, while certain medicines require prior approval or supporting documentation.
United Arab Emirates
Prescription and controlled medicines are subject to Ministry of Health requirements. Quantity limits and approval requirements depend on the medicine classification.
Israel
Some registered and unregistered medicinal products can require Ministry of Health approval, pharmacist involvement or an individual-use import pathway.
Netherlands
Traveller rules differ from mailed medicines. Private individuals generally face restrictions when medicines are sent from outside the EU without the appropriate legal pathway.
Norway
Norway distinguishes medicines carried by travellers from medicines sent by post. Prescription medicines sent from countries outside the EEA are generally more restricted.
What documents might be needed?
Country-specific import guidance often separates prescription, identity and quantity requirements. Cureiva follows the same practical principle: we only ask for supporting documents when the medicine or destination makes them relevant.
- Valid prescription from an appropriately licensed prescriber
- Medical letter explaining ongoing treatment, where required
- Medicine name, strength, dosage and intended personal-use quantity
- Passport or identity information only where required for import processing
- Destination-specific import permit or approval
- Additional documentation for controlled, injectable or temperature-sensitive medicines
What can you enquire about?
Our catalogue covers everyday and specialist medicine categories. Availability and import eligibility are assessed separately for each request.
Prescription medicines
Personal-use enquiries for prescription products where lawful and supported by the required prescription/documentation.
Dermatology & hair care
Acne, pigmentation, antifungal, finasteride, dutasteride and topical-product enquiries.
Metabolic & weight-management care
Prescription-led enquiries including semaglutide and tirzepatide where destination rules and clinical requirements permit.
Respiratory & chronic care
Long-term medicine enquiries across respiratory, diabetes and other chronic-care categories.
HIV & sexual health
Personal-use enquiries for HIV and sexual-health medicines subject to prescription and import requirements.
Other medicines
If the medicine is not listed, send the generic/brand name and strength and our team can check availability.
Tell us your medicine and destination.
That is enough to start. Our team can then review availability and the next documentation or import steps relevant to your enquiry.
Email: enquiry@cureivahealthcare.com
WhatsApp / Phone: +91 83870 99999
Location: Jaipur, India
Start a personal medicine enquiry
Include the medicine name, strength, quantity and destination country.
Frequently asked questions
Important points before making a personal-use enquiry.
How many months of medicine can I request?
There is no single global limit. Some personal-import pathways allow around three months, Japan commonly uses a one-month threshold for many prescription medicines without import confirmation, and some countries restrict postal prescription-drug imports altogether. We review the destination before confirming supply.
Do I need a prescription?
It depends on the medicine and destination. Prescription medicines should be used under qualified medical supervision, and many countries require a prescription or prescriber authorisation for personal import.
Do I need to upload my passport?
Not for the initial enquiry. Some destinations or carriers may require identity documentation for particular import processes. If relevant, our team will explain what is required.
Can Cureiva guarantee customs clearance?
No. Customs and medicine regulators have final authority. We can review known requirements and help with appropriate supporting documentation, but import acceptance cannot be guaranteed.
Can I order for another person?
Personal-import rules often relate to the named patient, prescription and personal-use quantity. If an enquiry is for another person, tell us before supply is discussed so the appropriate documentation can be reviewed.
Important regulatory notice: This page is general information and not legal or medical advice. Personal-import rules change and can differ by medicine, quantity, resident/visitor status, postal versus traveller import, controlled-drug classification and destination. Cureiva Healthcare does not guarantee customs clearance. Always follow the instructions of your prescriber and the destination regulator.